Account issues usually happen before or after a session starts — we are ready to help via chat, email or the mobile guide.
Use chat when you are in your account and need an immediate check on lobby access, transaction status or display errors.
Open Chat
Email suits cases that need attachments, long references or follow-ups after the team reviews account records.
Live Chat
6, Jalan Kia Peng, Kuala Lumpur 50450, Region Persekutuan Kuala Lumpur, Malaysia
Transparency about the identity behind the 1988rich platform.
Registration Number: 202001011801 / 1368121-D (established May 2020, Kuala Lumpur).
Hengde International focuses on digital entertainment through the development and deployment of interactive technology, with a mission to deliver high-quality online gaming experiences to players worldwide.
Ahmad Farhan Bin Ismail — Co-Founder & Chief Technology Officer (CTO), 15+ years of video game development experience; designed, built and launched 1988Rich in 2020.
Nurul Aishah Binti Hassan — Co-Founder & Chief Operating Officer (COO); built the user experience and player community until 1988Rich was recognised in the regional market.
1988Rich operates under the supervision of the Malaysian Ministry of Finance (Gaming, Casino and Taxation Division) and holds an international gaming licence (Curaçao), while complying with standards for fair play, data security and anti-money-laundering prevention.
This corporate information is reviewed from the official site 1988rich.my. For full terms, refer to Terms & Conditions dan Privacy Policy.
Include the time of the incident, device type, transaction method and a screenshot if available. This speeds up the review by the support team.
On a phone, the help button stays near the bottom so you can ask without returning to the start page. Also check the FAQ section for quick answers.
Register or log in to the lobby — our support team is always ready to help.
